Terms of Service
1. Scope and service
These terms govern AI STAFF business customer-assistance and personal travel-support services. Product pages, checkout terms and individual agreements also form part of the contract. The service uses confirmed knowledge for multilingual guidance and human handoff; it does not confirm live availability, bookings or payments unless expressly stated.
2. Eligibility
Users must be able to enter a valid contract. Minors require guardian consent. A business applicant must have authority to represent that business.
3. Account management
Keep registration details accurate and credentials secure, and promptly report suspected misuse.
4. Business subscriptions
Business is a monthly subscription. Scope and price appear at checkout. There is no setup fee.
5. Personal purchases
If Personal one-time products are offered, the usage period shown at checkout applies and they do not renew automatically.
6. Prices and payment
Prices, currencies, and applicable charges are displayed on each product page and at checkout. Monthly fees are paid in advance. Credit card payments are processed by Stripe at initial signup and each contract renewal. Internet and communication charges are the customer’s responsibility.
7. Automatic renewal
Business is a monthly subscription that renews automatically until cancellation is completed. Renewal fees are paid in advance. Personal one-time products do not renew automatically.
8. Business cancellation
To cancel, please request cancellation by the end of the month before your desired cancellation month. After requesting cancellation, you may continue using the service normally until the end of the contract period you have already paid for. To stop billing for the following month, the cancellation procedure must be completed by the end of the preceding month.
9. Refunds
Fees already paid are generally non-refundable. However, duplicate charges, incorrect charges, a serious failure to provide the service caused by us, or cases required by law will be handled individually.
10. AI-generated responses
AI output may be incomplete or wrong. Confirm medical, safety, legal, emergency, live availability, price and booking decisions with official information or staff. Unverified information should not be presented as confirmed.
11. Accuracy
Business customers must keep supplied and approved facts current. AI STAFF prioritizes confirmed information but does not guarantee completeness or continuous currency.
12. Third-party information
Hotel, venue, tourism and transport information can change. Recheck hours, prices, availability and safety information with the relevant official source.
13. External services and APIs
The service may use AI, cloud, maps, payment and other providers. Availability and processing depend on their terms. Personal information is handled under the Privacy Policy.
14. Prohibited use
Illegal use, infringement, unauthorized access, excessive load, credential sharing, interference, false data, discrimination, threats and fraud are prohibited.
15. Intellectual property
Rights in the service, software, design, marks and provider content belong to the provider or lawful owners. No rights beyond necessary use are granted.
16. User content
Users must hold the rights and consents needed for submitted content. It is processed only as needed to provide, secure, maintain and improve the service as agreed.
17. Service changes
Features may be added, changed or ended. Materially adverse changes will be communicated by reasonable means in advance.
18. Maintenance and suspension
The service may be suspended for maintenance, failures, provider outages, disasters or security needs. Notice will be given in advance or promptly where feasible.
19. Account suspension
Access may be limited or suspended for breach, non-payment, misuse or security risk.
20. Limitation of liability
Except for intent, gross negligence and mandatory law, liability is limited to the extent permitted by law. Statutory consumer rights are not excluded.
21. Changes to these terms
These terms may change with law, service or operations. Material changes will be announced before taking effect.
22. Mandatory law
If any provision of these terms conflicts with a mandatory provision of applicable law, that law prevails.
23. Contact
info@kindon.net